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| HOW WE DO THINGS CIRCLETS, CORONETS, CROWNS, HAIR ACCESSORIES, BELTS & CLASPS |
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Last Updated June 14, 2007 |
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Cloak and Dagger specializes in creating custom garments and accessories . Since we do custom work that involves a great number of choices, we have a shopping cart for a limited list of items. We enjoy corresponding with our clients and feel we can provide better service this way. If the item you are interested in does not have a buy-it-now button, contact us to make an order, please ! ReturnsThe ready-made circlets may be
returned if they have not been altered
or damaged,
minus a restocking fee of up to $10 or 10%, whichever is greater.
Circlets can also be exchanged
with other styles, contact us for more
details on exchanging circlets. Custom order circlets, coronets, crowns and other hair accessories are by and large, not returnable. Due to abuse of our billing policy, custom orders and hold requests now require a NON-REFUNDABLE deposit. Rarely does a piece not fit, but if there is a problem, we will provide for an exchange or alterations as needed, with all shipping at the expense of the client. If the mismeasure is our fault, we will absorb the additional cost, however, if we were provided with incorrect measurements, the client will be responsible for some, if not all of the additional cost. PaymentWe accept cash, checks, money orders, almost all charge cards and PayPal. Orders paid for by check may be delayed in order to make sure that the check has cleared. Custom work or fast reordering of out of stock requires a deposit of at least 25% or a credit card number with authorization. If circumstances force us to cancel an order, deposits are returned in full. If the client cancels, the deposit may be forfeit depending on the amount of time/materials already invested in the project. Shipping InfoShipping and insurance tend to run around $6 for smaller items within the continental US, up to about a pound including shipping materials. We usually use US Post Office upon credit card approval or check clearing. We can use overnight or 2-day shipping services if requested. We use FedEx and UPS and can often ship the same day. We do not have a secure transaction server, so please call (preferred, 978-486-4414 9am to 9pm Eastern time) or fax (978-486-4427) credit card information for a purchase. For International shipments, we
will
ship to any country the US Postal
Service allows as a destination. However shipping overseas can be very
expensive. Contact us for further details
on International shipping. Cloak & Dagger Creations |