HOW WE DO THINGS
CIRCLETS, CORONETS, CROWNS, HAIR ACCESSORIES, BELTS & CLASPS

Last Updated June 14, 2007

Cloak and Dagger specializes in creating custom garments and accessories . Since we do custom work that involves a great number of choices, we have a shopping cart for a limited list of items. We enjoy corresponding with our clients and feel we can provide better service this way. If the item you are interested in does not have a buy-it-now button, contact us to make an order, please !

Returns

The ready-made circlets may be returned if they have not been altered or damaged, minus a restocking fee of up to $10 or  10%, whichever is greater. Circlets can also be exchanged with other styles, contact us for more details on exchanging circlets.

Custom order circlets, coronets, crowns and other hair accessories are by and large, not returnable.  Due to abuse of our billing policy, custom orders and hold requests now require a NON-REFUNDABLE deposit. Rarely does a piece not fit, but if there is a problem, we will provide for an exchange or alterations as needed, with all shipping at the expense of the client. If the mismeasure is our fault, we will absorb the additional cost, however, if we were provided with incorrect measurements, the client will be responsible for some, if not all of the additional cost.

Payment

We accept cash, checks, money orders, almost all charge cards and PayPal. Orders paid for by check may be delayed in order to make sure that the check has cleared. Custom work or fast reordering of out of stock requires a deposit of at least 25% or a credit card number with authorization. If circumstances force us to cancel an order, deposits are returned in full. If the client cancels, the deposit may be forfeit depending on the amount of time/materials already invested in the project.

Shipping Info

Shipping and insurance tend to run around $6 for smaller items within the continental US, up to about a pound including shipping materials. We usually use US Post Office upon credit card approval or check clearing. We can use overnight or 2-day shipping services if requested. We use FedEx and UPS and can often ship the same day. We do not have a secure transaction server, so please call (preferred, 978-486-4414 9am to 9pm Eastern time) or fax (978-486-4427) credit card information for a purchase.

For International shipments, we will ship to any country the US Postal Service allows as a destination. However shipping overseas can be very expensive. Contact us for further details on International shipping.
Our mailing address is

    Cloak & Dagger Creations
    The Mill - Box B7
    410 Great Rd.
    Littleton MA 01460-1300.




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