Cloak and Dagger specializes in creating custom garments - which means that we require a lot more detail and time than the average merchant. We prefer to correspond and double check before giving firm price estimates and accepting orders. Our custom order backlog is usually at least 4 weeks, and may run as long as 8 or 12 weeks. Items from the available list can be shipped immediately; alterations may add a day or two. For a custom order, please be prepared to make fabric and color choices, and think about the details you would like your garb to have. We will try to be as thorough as possible in making sure that what we create matches the garment you had in mind. For both safety and precision, we recommend hemming at the customer's end for floor length garments. If requested, we will provide a finished hem, but we will aim to err on the long side unless otherwise requested.

Rush orders are subject to surcharge at our discretion, which means that a rush Halloween order *will* be surcharged, but a wedding emergency in February would be likely to be surcharged less because we're not as busy then.  Surcharge schedule : less than 6 weeks notice, 10 to 25% surcharge; less than 4 weeks, 25 to 50%; less than 3 weeks, 50%; less than 2 weeks, 75%; one week or less, 100% surcharge. 

Custom orders, are by and large, not returnable.  Due to abuse of our billing policy, custom orders and hold requests now require a NON-REFUNDABLE deposit. Rarely does a garment not fit, but if there is a problem, we will provide for an exchange or alterations as needed, with all shipping at the expense of the client. If the mismeasure is our fault, we will absorb the additional cost, however, if we were provided with incorrect measurements, the client will be responsible for some, if not all of the additional cost.

Items listed on the currently available page are returnable if they have not been altered or damaged, minus a restocking fee of $10 or 10%, whichever is greater. Any cleaning costs will be subtracted in addition.

We accept cash, checks, money orders, almost all charge cards and PayPal. Orders paid for by check may be delayed in order to make sure that the check has cleared. Custom work requires a minimum NON-REFUNDABLE deposit of at least 25% and a credit card number with authorization, or 50% if no credit card is provided. If circumstances force us to cancel an order, deposits are returned in full. If the client cancels, some or all of the the deposit  will be forfeit depending on the amount of time/materials already invested in the project.

Since we do custom work that involves a great number of choices, we do not have a shopping cart for all of our products.  We enjoy corresponding with our clients and feel we can provide better service this way. To custom order, please contact us!

To keep our shipping costs low, our garments may have a few wrinkles when they arrive due to the packing method. If you would like your garments shipped in ready-to-wear condition (or as much as we can assure and still get it into a box), please let us know.  A surcharge of $15 to $50 (for large items) will be assessed.  This service may not be available if you require same-day shipping or rush service, or international shipping as we cannot be responsible for how the customs official in your country return your garments to the package.