How We Do Things


Cloak and Dagger specializes in creating custom garments and accessories . Since we do custom work that involves a great number of choices, we have a shopping cart for a limited list of items. We enjoy corresponding with our clients and feel we can provide better service this way. We remove the button from trims when we are low on stock or if a trim is not reoroderable.  If the item you are interested in does not have a buy-it-now button, contact us to make an order, please !

Swatching Service

We offer a trim swatching service for a $10 fee. Send a color sample, what designs you're interested in, or what color and width you're interested in along with a check, money order, or credit card authorization, and we will send at least 8 full pattern repeats of coordinating or specified color trim swatches back by priority mail. If we are unable to provide a decent set of choices (at least 5 good possibilities), the remaining fee will be returned with the swatches we were able to identify.

Returns

Trim orders GREATER THAN 5 YARDS, WHICH HAVE NOT BEEN SPECIAL ORDERED may be returned if they have not been altered or damaged, minus a restocking fee of up to $10 or  10%, whichever is greater. Trim orders GREATER THAN 5 YARDS can also be exchanged with other styles, contact us for more details on exchanging trims.

Trim cuts of less than 5 yards are not returnable.  Due to abuse of our billing policy, custom orders and hold requests now require a NON-REFUNDABLE deposit. Please contact us if you have any questions about color, texture, stiffness or suitability for a project.  If you are short on a project because of a mismeasure, we will absorb the additional cost, however, if we were provided with incorrect measurements, the client will be responsible for any and all of the additional costs. We must be notified of a supected mismeasure within 48 hours of receipt.


Payment

We accept cash, checks, money orders, almost all charge cards and PayPal. Orders paid for by check may be delayed in order to make sure that the check has cleared. Custom work or fast reordering of out-of -stock trim requires a deposit of at least 25% or a credit card number with authorization.   Fast re-ordering/rush service may require a surcharge.  If circumstances force us to cancel an order, deposits are returned in full. If the client cancels, the deposit may be forfeit depending on the amount of time/materials already invested in the project.

Shipping Info

Shipping and insurance tend to run around $6 for smaller items within the continental US, up to about a pound including shipping materials. We usually use US Post Office upon credit card approval or check clearing. We can use overnight or 2-day shipping services if requested. We use FedEx and UPS and can often ship the same day. We do not have a secure transaction server, so please call (preferred, 978-486-4414 9am to 9pm Eastern time) or fax (978-486-4427) credit card information for a purchase.

For International shipments, we will ship to any country the US Postal Service allows as a destination. However shipping overseas can be very expensive. Contact us for further details on International shipping.  Our mailing address is

Cloak & Dagger Creations
The Mill - Box B7
410 Great Rd.
Littleton MA 01460-1300.

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